Refund & Cancellation Policy

1. Booking & Payment

Payment authorization occurs at the time of booking. Sessions are time-boxed and billed accordingly.

2. Rescheduling

You may reschedule a session up to 24 hours in advance via your dashboard, subject to availability.

3. Cancellation Terms

• ≥ 24 hours before start time → Full (100%) refund
• < 24 hours before start time → Partial (50%) refund
• No-show (10-minute grace period) → No refund

4. Helper No-show

If a confirmed Helper fails to attend, you are entitled to either a full (100%) refund or a free reschedule.

5. Service Issues

If the quality or scope of a session is materially unsatisfactory, contact support within 72 hours. We may issue a full or partial refund upon internal review.

6. Chargebacks & Abuse

Unfounded chargebacks or abuse of the refund system may result in account suspension or investigation.

7. Taxes & Fees

Refunds exclude any non-recoverable third-party processing or platform fees, if applicable.